Terms of Service

These Terms of Service (the Terms) are a legally binding agreement between you and Chris George Ltd (trading as Competaris) (Competaris, we, us, our). They govern your access to and use of the website at competaris.com, the Competaris web application, our APIs and every report, analysis, dataset, chat answer or other output we make available (together, the Service).

By creating an account, clicking to accept, or using the Service, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, you must not use the Service.

If you use the Service on behalf of a company or other organisation, you represent that you have authority to bind that organisation, and you means that organisation as well as you personally.

Consumers. The Service is designed for business use by founders, product and marketing teams. If you nonetheless use it as a consumer (for purposes wholly or mainly outside your trade, business or profession), nothing in these Terms limits any rights you have under applicable consumer-protection law that cannot be excluded by contract, and where these Terms conflict with those rights, those rights prevail.

• You must be at least 18 years old and able to form a binding contract to use the Service. The Service is not directed at children.
• You must provide accurate, current and complete registration information and keep it up to date. One person or organisation may hold only one free account.
• You are responsible for safeguarding your password and API tokens, and for all activity that occurs under your account, whether or not authorised by you. Tell us immediately at hello@competaris.com if you suspect unauthorised use.
• We may refuse, suspend or close accounts that we reasonably believe are fraudulent, abusive, created by automated means, or in breach of these Terms.

Competaris collects publicly available information about software products, mobile apps and businesses (for example store listings, ratings, public reviews, public websites and web-search results), processes it with artificial-intelligence models and heuristics, and presents the result as reports, keyword rankings, scores, estimates, proposals and chat answers.

The Service is an informational research tool only. It does not provide legal, financial, investment, tax, accounting or other professional advice, and no output constitutes a recommendation to take or refrain from any business decision. You remain solely responsible for every decision you make and every action you take in reliance on the Service.

We may modify, add, suspend or discontinue any feature, data source, model, plan or the Service as a whole at any time. Where a change materially reduces the paid functionality you have already paid for, we will give you reasonable notice and, if you object, you may cancel and receive a pro-rata refund of prepaid fees for the unused remainder of your term.

You acknowledge and agree that:

• Outputs are generated by AI. Reports, summaries, SWOT analyses, marketing suggestions, keyword proposals and chat answers are produced by large-language models and automated pipelines. Such systems can produce content that is inaccurate, incomplete, out of date, misleading or entirely fabricated, even when it appears confident and specific. We identify AI-generated content as such within the Service.
• Estimates are estimates. Revenue, download, audience, market-share, popularity, difficulty and similar figures are heuristic estimates derived from public signals. They are not measured, audited or verified facts, may be wrong by orders of magnitude, and must never be presented by you to any third party as verified data or as statements made by us about the subject.
• Third-party content may be wrong. Store listings, reviews and web pages are written by third parties. We do not verify them and reproduce or summarise them only as they were publicly available at the time of collection.
• No reliance. You must independently verify any output before relying on it. You agree that you do not rely on any output as a statement of fact by us, and that we are not liable for any decision, loss or damage arising from reliance on outputs.
• Same inputs, similar outputs. Outputs are not unique to you. Another customer researching a similar market may receive materially similar or identical outputs, and we may serve a previously generated report from our cache in response to a similar request.

• Competaris is an independent service. We are not affiliated with, endorsed by or sponsored by Apple Inc., Google LLC, or any developer, publisher or business that appears in the Service. App Store, Google Play and all other product names, logos and brands are trademarks of their respective owners and are used solely to identify the products concerned.
• Data about third-party products is collected from publicly accessible sources as described in our Privacy Policy. Availability, completeness and accuracy of those sources are outside our control, and we may lose access to a source at any time without liability.
• You may use outputs for your own internal research, product, marketing and business planning. You must not republish, resell or redistribute outputs about a third party in a way that states or implies the third party or we have verified them, and you must not use outputs to defame, harass, discriminate against or unlawfully target any person or business.
• Outputs may contain excerpts of third-party content (for example short review quotations). Such excerpts are provided for analysis, criticism and comparison. You are responsible for ensuring that any further use you make of them complies with applicable copyright and platform terms.
• Rights-holder notices. If you believe content in the Service infringes your rights or is inaccurate about you or your product, email legal@competaris.com with the URL or report reference, the content concerned, your contact details and the basis of your complaint. We review such notices promptly and may remove or correct content at our discretion.

You must not, and must not permit anyone else to:

• use the Service in breach of any law, regulation, court order or third-party right, including data-protection, competition, consumer-protection and intellectual-property laws;
• use the Service to monitor, profile or make decisions about identifiable individuals, or to process special-category or sensitive personal data;
• scrape, crawl, spider, bulk-download, mirror or extract the Service or its data by automated means, or access the Service other than through the interfaces we provide;
• resell, sublicense, rent, share account access to, or offer the Service (or outputs on a systematic basis) to third parties as a competing or white-labelled product;
• reverse engineer, decompile or attempt to derive the source code, models, prompts or underlying data of the Service, or use the Service to build a competing product;
• circumvent credits, rate limits, plan limits, security or access controls, or use multiple accounts to obtain free credits;
• submit content that is unlawful, infringing, malicious (including malware) or that you do not have the right to submit;
• use the Service to send unsolicited communications, or to generate content intended to deceive, defame or manipulate;
• interfere with or disrupt the integrity or performance of the Service or the systems of any data source, or place unreasonable load on either.

We may investigate suspected violations, throttle or suspend access, remove content and terminate accounts without notice where we reasonably believe this section has been breached. Credits consumed during abusive use are not refunded.

Your Content means anything you submit to the Service: idea descriptions, app links, keyword lists, competitor selections, notes, chat messages and similar. You retain all rights you hold in Your Content.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit, analyse and display Your Content solely to provide, secure, support and improve the Service, and to generate outputs for you. This licence ends when you delete the content or close your account, except for (a) copies in routine backups for up to 30 days, (b) content we must retain by law, and (c) aggregated or de-identified data that does not identify you or your organisation, which we may retain and use to improve the Service, including to train ranking heuristics and to calibrate estimates.

You represent and warrant that Your Content does not infringe any third-party right, does not contain personal data you are not entitled to share, and that your use of the Service complies with any agreement you have with a third party (including the developer terms of any app platform on which you publish).

We do not use Your Content to train third-party foundation models. Requests sent to our AI provider are processed under API terms that exclude model training.

The Service, including its software, design, models, prompts, heuristics, scoring methodologies, databases, documentation and trademarks (including the Competaris name and logo), is owned by us or our licensors and is protected by intellectual-property laws. Except for the limited rights expressly granted in these Terms, no rights are granted to you, and all rights are reserved.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to use outputs generated for your account for your own internal business purposes and for marketing your own products, during and after your subscription. This licence is non-exclusive: identical or similar outputs may be provided to others.

If you send us feedback or suggestions, you grant us a perpetual, irrevocable licence to use them without restriction or compensation.

• Credits. Usage of the Service is metered in credits. The current cost of each action (for example a full report or an Ask AI message) is displayed in the Service and on our pricing page and may change with notice. Credits are consumed when an action starts. If an action fails for reasons within our control, credits are returned automatically. Credits have no cash value, cannot be transferred, and are not refundable except as stated in these Terms or required by law.
• Free plan. New accounts receive a one-time grant of free credits. Free credits and the features available on the free plan may be changed or withdrawn at any time.
• Subscriptions. Paid plans are billed in advance, monthly, through our payment provider Stripe. Your subscription renews automatically each billing period until cancelled. Monthly credit allowances are granted at the start of each period; unused credits from a period do not roll over and expire when the period ends or the subscription is cancelled.
• Cancellation. You may cancel at any time from the billing page. Cancellation takes effect at the end of the current billing period; you keep access until then. We do not provide refunds or credits for partial periods, downgrades or unused credits, except as required by law or as set out in section 3.
• Price changes. We may change prices and credit costs. Changes to a subscription price take effect at your next renewal after we have given at least 30 days' notice by email. If you do not accept a change, cancel before it takes effect.
• Taxes. Prices exclude VAT and other taxes unless stated. You are responsible for any taxes applicable to your purchase, and for supplying a valid VAT number where relevant.
• Failed payments. If a payment fails, we may retry it, suspend paid features and, after reasonable notice, downgrade or close the account. You remain liable for unpaid amounts.
• Consumer cooling-off period. If you are a consumer in the UK or EU, you have a statutory right to cancel within 14 days of purchase. By purchasing a plan you expressly request that we begin supplying the digital service immediately and acknowledge that, once credits have been used, you lose the right to cancel in respect of the service already supplied; where you cancel within the 14-day period, we will refund the price less a proportionate amount for credits consumed. Where a renewal commits you to a term of 12 months or more, an equivalent cooling-off right applies at renewal.

The Service relies on third-party providers, including payment processing (Stripe), AI models (OpenAI), web search (Tavily), hosting, content delivery and email. Your use of features provided through such services may also be subject to their terms. We are not responsible for the acts, omissions, availability or content of third-party services, data sources or websites linked from the Service.

• You may close your account at any time from the account settings or by emailing us. Closing your account cancels any subscription at the end of the current period.
• We may suspend or terminate your access immediately if you materially breach these Terms, if required by law, if a data source or provider requires us to, or if your use creates security, legal or reputational risk for us. Where practicable we will give notice and an opportunity to cure.
• We may terminate for convenience on 30 days' notice; in that case we refund prepaid fees for the unused remainder of your term.
• Before closure you may export your reports and keyword data using the export features in the Service. After closure we delete or anonymise your data in accordance with our Privacy Policy. Sections that by their nature should survive (including IP, disclaimers, limitation of liability, indemnity and governing law) survive termination.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, TIMELINESS OR UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT ANY OUTPUT, RANKING, SCORE OR ESTIMATE IS CORRECT, THAT ANY DATA SOURCE WILL REMAIN AVAILABLE, OR THAT USE OF THE SERVICE WILL ACHIEVE ANY PARTICULAR RESULT.

Nothing in these Terms excludes or limits any warranty or right that cannot lawfully be excluded, including statutory rights of consumers that services be provided with reasonable care and skill.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

Subject to that paragraph, to the fullest extent permitted by law:

• we are not liable for any indirect, consequential, special, incidental or punitive loss, or for any loss of profit, revenue, business, goodwill, anticipated savings, data or opportunity, however arising, even if advised of the possibility;
• we are not liable for any loss arising from your reliance on outputs, from inaccuracies in third-party data, from unavailability of a data source, from third-party services, or from unauthorised access caused by your failure to secure your credentials;
• our total aggregate liability to you arising out of or relating to the Service or these Terms, in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the greater of (a) the fees you paid to us in the 12 months immediately before the event giving rise to the claim and (b) £100.

You agree that these limitations are a fair allocation of risk given the low cost of the Service and the nature of AI-generated research, and that we would not offer the Service at its price without them.

If you are a business user, you will defend, indemnify and hold harmless us and our officers, directors, employees and contractors from and against all claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of or relating to (a) Your Content, (b) your use of the Service or outputs in breach of these Terms or applicable law, (c) your republication or distribution of outputs, or (d) any claim by a third party that your use of outputs infringes their rights or is defamatory.

We may update these Terms from time to time. For material changes we will give at least 14 days' notice by email or in the Service before they take effect; other changes take effect when posted with an updated date. Your continued use after the effective date constitutes acceptance. If you do not agree, stop using the Service and cancel your subscription before the change takes effect.

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident in another country you may also bring proceedings in your local courts and benefit from mandatory provisions of local law.

Before starting formal proceedings, please contact us at legal@competaris.com; most issues can be resolved quickly and informally. We are not obliged to participate in alternative dispute resolution, but consumers in the EU may use the European Commission's online dispute resolution platform.

• These Terms, the Privacy Policy and any plan-specific terms presented at purchase are the entire agreement between us regarding the Service and supersede all prior agreements.
• You may not assign or transfer these Terms without our written consent. We may assign them to an affiliate or a successor in a merger, acquisition or sale of assets.
• If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remainder stays in effect. Our failure to enforce a provision is not a waiver.
• We are not liable for delay or failure caused by events beyond our reasonable control, including outages of data sources, AI providers or hosting, and acts of third parties.
• Notices to you may be sent to the email address on your account. Notices to us must be sent to the email address in the Contact section.
• Nothing in these Terms creates a partnership, agency or employment relationship. There are no third-party beneficiaries.

Chris George Ltd (trading as Competaris). General enquiries: hello@competaris.com. Legal notices and rights-holder complaints: legal@competaris.com.